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Tenant & Landlord Information & FAQ’s

Landlord Enquiries

For property and financial information please log into your Property Me account. If you need assistance logging in please click the link below:

Tenant Enquiries


To lodge a repairs request please click the link below and provide a detailed descriptionof the required repair and a photo:

Alternatively, login into your Property Me online portal by following the link below:

If your repair request is urgent or you would like to check the status or your repairrequest, please call the office on (02) 4422 1444.

Alternative contacts for emergencies:

Plumber Glenn Flanagan P: 02 4422 1227

Electrician Dylan Jorgenson P: 0412 428 794

To determine if your repair is classed as urgent, please refer to your lease agreement.

Other enquiries:

Are you having difficulty paying your rent?

You must enter into a payment plan. All payment plans must be in writing and approvedby the Landlord.

Direct debit bounced?

Please advise our office immediately and arrange a date for the payment to be taken andarrange to pay the direct debit fee incurred by the bounce.

Need to confirm or reschedule a periodic inspection?

Please contact our office on (02) 4422 1444 to confirm an inspection date and time.

To reschedule you will need to provide this in writing by emailing your property managerthrough your Property Me portal

How do I get Tip Vouchers?

Please contact your property manager to request tip vouchers. We will need to seekapproval from the landlord before issuing a voucher.

Who do I contact to get utilities connected?

Moving can be stressful and costly. To make it easier, Ray White Home Now will compareutility plans to get you the best deal and get you up and running faster. Confirming whatservices are available and then shopping around can take hours if not days. With HomeNow it only takes a few minutes and you will have peace of mind your running costs ofyour new home are as efficient as possible.

You can apply easily and quickly here: I have a pet at my rental property?

Generally if a property owner allows pets in their property, this will be stated in theonline property advertisement.

If you are currently living at one of our rented properties and would like to have a pet,you must first request permission from your landlord. Simply contact your propertymanager by email to submit your request.

I want to vacate my rental property… What do I do?

Change of circumstances and planning to move? As a tenant, there’s a few things toconsider before packing your bags to ensure that the vacating process runs smoothly.

The notice period

If you intend to leave a property, providing as much notice as possible is not only arequirement of the tenancy agreement – but can also determine any costs you may berequired to pay. There are two types of tenancy agreement in NSW:

A periodic lease, where the term has expired or is not specified. Under this agreementyou are required to provide 21 days’ written notice to vacate.

A fixed-term agreement, where there is a specific term. Under this agreement, you arerequired to provide 14 days’ written notice prior to your vacating date which should beon or after the expiry of the lease… if you have reached the end of the specified term.This notice can be given up to the expiry date of the lease.

Breaking a lease early

When you sign a fixed-term tenancy, you are committing to stay for the full term. If youbreak your lease term early, your landlord may require you to pay “break fees”; a way ofcompensating them for financial loss including loss of rent, advertising and letting costs.

Returning keys

On the day you vacate, you must hand your keys into the office. Our team will then assistyou to complete a Final Key Return acknowledging the return of keys. Be sure to returnthe keys by the due date, as rent will be charged on a daily basis until they are returned.

Final inspection

A time will be arranged for an outgoing inspection of the premises. Tenants areencouraged to be present while the inspection is conducted, as the current condition ofthe property will be compared with the condition at the commencement of the tenancyagreement. Any damage or need for cleaning may incur claims against your bond,however, this only occurs in a minority of cases. Once approved by the landlord, yourentire bond will be refunded.

*Bonds will be returned directly to your bank account through the Rental Bond Board.